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Day
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Schedule
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Event
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Wednesday 26 June 2019 (Day 1) |
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10:00 |
Registration. |
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10:30 |
Welcome to León – Putting ourselves on the map. Rector of the Leon Unversity, Juan Francisco García Marín; Procurador del Común (Ombuds of Castile and Leon), Tomás Quintana López and Subdelegado del Gobierno en León, Faustino Sänchez Samartino [all welcome, including partners]. |
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11:00 |
Plenary session: The regional Ombuds of Castile and Leon and technological innovation. Speaker: Ana Belén Casares Marcos (Adjunta Procurador del Común). |
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11:30 |
Break. |
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11:45 |
Working session A: Ombudswork unlimited? How to be influencers in Higher Education. Speakers: Anna-Katharina Rothwangl and Michael Gruber (Office of the Austrian Student Ombudsman, Vienna, Austria).
Working session B: Like walking on eggshells - Maximizing the student ombud’s impact on The University of Copenhagen. Speaker: Bo Gad Køhlert (University of Copenhagen, Denmark).
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13:15 |
Lunch and networking. |
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14:00 |
Working sessions C: Network of Experts on Student Support in Europe – NESSIE: The Benefits of Interaction within the European Higher Education Area. Speaker: Hermann Holubetz (Office of the Austrian Student Ombudsman, Vienna, Austria).
Improving the University’s Capacity for Conflict: The Overlooked Field of Action of the Ombuds. Speaker: Wolf Hertlein (TU Darmstadt, Germany).
Working sessions D: Structure of staff in the Spanish public universities: Professional career (access, promotion and mobility). Speakers: M. Sánchez-Pinilla, P. Mayor-Gutiérrez, E. Olías-Ruiz (University Carlos III, Madrid, Spain).
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15:00 |
Coffee break and networking. |
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15:30 |
Working sessions E: Ombudsing in the digital age – How do we adapt to the digital generation. Are we prepared? Speaker: Sindre Dueland (Norway).
Working sessions F: The development of a basic course for Ombuds in the Netherlands. Speakers: Paul Herfs (Utrecht University; the Netherlands), Stephen Querido (The Hague University of Applied Sciences; the Netherlands).
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16:45 |
Close. |
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17:00 |
Social music and poetry event (half an hour maximum; partners welcome). |
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18:00 |
Visit to the Museum of “Panteón de los Reyes” (Real Colegiata de San Isidoro). |
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19:30 |
“Ruta de vino y tapas” around the old town. |
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Thursday 27 June 2018 (Day 2) |
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09:00 – 11:00 |
Election process. |
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09:15 |
Working sessions G: Confronting Privilege to Achieve Equitable Fairness: An Intersectionality Approach to Ombudsing. Speaker: Natalie Sharpe (Athabasca University, Canada).
Working sessions H: Is small (really always) beautiful? On different ways of complaint handling in large and not quite so large institutions. Speakers: Wolfram Aigner (University of Linz, Austria), Anna Cybulko (University of Warsaw, Poland), Josef Leidenfrost (Office of the Austrian Student Ombudsman, Vienna, Austria), Felicity Mitchell (Office of the Independent Adjudicator for Higher Education, Reading, UK). |
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10:15 |
Coffee break and networking. |
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10:30 |
Plenary session: From the past to the future, through the present, with an Ombuds Spanish perspective. Speakers: Marta Elena Alonso de la Varga (University of León, Spain) and Emilio Olías Ruiz (University Carlos III of Madrid, Spain). |
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11:30 |
Working sessions I: Tips and Traps for New Ombuds – The Sherriff or The Lone Ranger? Speaker: Franco Parrella (University of South Australia).
Working sessions J: The Recent and Rapid Developmment of the Ombuds for Students in Norway - A Glance at the Past and some Reflections on what Lies Ahead. Speaker: Marianne Hova Rustberggard (University of Oslo, Norway). |
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12:15 |
Oficial receptions, lunch and networking. |
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14:45 |
Working sessions K: Grievances Concerning Pure Academic Matters Part 2. Speaker: Daniel More (University of Tel Aviv, Israel).
Working sessions L: Engagement with service users. Speaker: Rob Behrens (Parliamentary and Health Service Ombudsman, UK). |
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15:45 |
Coffee break and networking. |
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16:00 |
Working sessions M: We want more complaints! Speaker: Jean Grier (University of Edinburgh, Scotland).
Working sessions N: The Innsbruck Descriptors 2015: A Reality Check 2019 with Insights from Spain and Canada. Speakers: Marta Alonso de la Varga (University of León, Spain), Nora Farrell (Ryerson University, Canada; via Skype), Paulino César Pardo Prieto (University of León, Spain), Natalie Sharpe (President of the Canadian Ombuds Network). |
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17:00 |
Business meeting / General Assembly for ENOHE members. |
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18:00 |
Spanish medieval music event. |
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20:30 |
Reception and gala dinner: Hostal Real Colegiata de San Isidoro (partners welcome at cost, pre-booking essential via the conference booking form). |
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We shall devote the gala dinner to recall that time of nascent democratic instirutions, wearing medieval garmnwets. 
This is a voluntary activity and is offered for free.
More information at the conference desk. |
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Friday 28 June 2018 (Day 3) |
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09:15 |
Working sessions O: The principles of good complaints handling and sharing good/best practise. Speaker: Felicity Mitchel / Rosemary Agnew (Scottish Public Services Ombusman, Edinburgh, Scotland), Siobhan Hohls (Office of the Independent Adjudicator in England and Wales, Reading, UK).
Working sessions P: Los necesarios marcos legais para la defensoria en la enseñanza superior portugesa. Speaker: Irene Portela (IPCA, Portugal). Acción proactiva ombudsman de los estudiantes. Speaker: Pedro de Matos Gonçalves (Polytechnic of Leiria, Portugal). |
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10:45 |
Coffee break and networking. |
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11:15 |
Plenary session: International relation between Ombuds networks. Institutional representatives of ENOHE (European Network of Ombudsmen in Higher Education), RIdDU (Red Iberoamericana de Defensorías Universitarias), CEDU (Conferencia Estatal de Defensores Universitarios Españoles) and REDEPEES (Rede de Provedores do Estudante do Ensino Superior). |
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12:15 |
Working sessions Q: When Ombuds offices close. Speaker: Jenna Brown (University of Denver, USA).
Working sessions R: Students on the university front line: Why aren’t your institutions using graduate student staff to support early resolution efforts? Speakers: Heather McGhee Peggs (University of Toronto, Canada), Natalie Sharpe (Athabasca University , Canada). |
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13:15 |
Lunch and networking. |
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14:15 |
Working sessions S: Establishment of Ombuds Offices - an added value to student-oriented educational environment in Georgia. Speaker: Tamta Demetradze (ATSU, Georgia). |
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15:15 |
Coffee break and networking. |
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16:00 |
Closing remarks: invitation for Athens 2020 Speaker: Josef Leidenfrost and Panagiotis Kavouras (via Skype). |
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16:45 |
Final coffee and farewell. |
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17:00 |
Optional event: visit to León Cathedral (guests welcome at cost). |
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